1. Definitions
All the references to “you, your and buyer” means you. “We, us, our and Seller” means Grays Inc. Ltd. “The “site” or “the website” means www.okazion.mu. “Product(s)” refers to the goods that can be purchased on the website.
2. Introduction
This site is operated by Grays Inc. Ltd, a Company, bearing registration no. C06061754, incorporated under the laws of the Republic of Mauritius and having its registered office at Beau-Plan, Pamplemousses, 21001, Mauritius.
These Terms and Conditions form a contract between you and Grays Inc. Ltd in respect of the delivery of goods by us (Grays Inc. Ltd) to the address that you have designated. We strongly recommend that you read these Terms and Conditions carefully. Any concerns you may have about these Terms and Conditions should be raised with us before we deliver the goods to you.
We reserve the right to amend the Terms and Conditions set out here at any time with or without prior notice to you. The amended terms will automatically apply from the date of posting. If after having read and for any reason you do not agree or cannot abide by these Terms and Conditions, including our Privacy Policy, please exit the site immediately.
By purchasing on the site, these Terms and Conditions shall apply, and you agree to accept such Terms and Conditions. (The “Terms and Conditions”).
3. About You
To use and order on the site, you must:
i. have a credit card that we accept when purchasing on the site if you settle the amount using the credit card option.
ii. be authorized to use that credit card (the card should be either in your name or you should have the permission of the owner to use it).
4. Registration
i. To purchase a product, you must create an account on our website.
ii. When creating an account, you must provide accurate and complete information about yourself. You are solely responsible for ensuring that details submitted to us when ordering any product are correct.
iii. You agree to update your information when necessary to maintain its truth and accuracy.
iv. You are entirely responsible for maintaining the confidentiality of your account information, including your password. You are responsible for any consequences of unauthorized access to your account due to your disclosure of your account information to any third party.
5. Prices
i. All the prices listed on the website are in Mauritian Rupees (Rs), unless otherwise indicated.
ii. The price of the goods is as per our current price list (effective as from September 2022) and at the date we accepted the order or such other price as we may agree in writing. Our prices shall remain valid as long as our current pricelist is not subject to any price/legislation amendments or any fiscal fluctuations out of our reach.
iii. Prices and charges include VAT at the rate applicable at the time of the order.
iv. The site contains many products. It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an error regarding the price of any product you have ordered with us, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to get in touch with you, we will treat the order as cancelled and you will be reimbursed.
v. From time to time, we may feature promotions or offers on the site. Each offer shall be subject to its own express terms.
6. Products
Products have small defects in appearance, damaging packaging, a near expiry date approaching and even end-of-series products.
Products once purchased cannot be exchanged on delivery.
7. Order and Payment
i. You will have the opportunity to review your order at any time while you are shopping and before you checkout
ii. Delivery fee will be applicable as below
– Rs175 incl vat for order equal or less than 2kg
– Rs250 incl vat for orders from 2+ to 5 kg
iii. After placing your order, you will receive your receipt by email. Please keep your receipt as it constitutes a proof of payment.
iv. Payment for Goods must be on Grays Inc. Ltd. account as mentioned hereafter.
OPTION 1: JUICE – 57325434
OPTION 2: INTERNET BANKING
– BANK ACCOUNT: 000330506870
– CURRENCY: MUR
– BANKNAME: THEMAURITIUSCOMMERCIALBANK
– IBAN: MU96MCBL0933000000506870000MUR
– SWIFT CODE: MCBLMUMU
OPTION 3: CREDIT CARD
8. Delivery Location
Items offered on our website are only available for delivery of goods by a service provider to the address that you have designated.
9. Delivery Time
Our aim is to deliver your purchase as per options below subject to the product availability.
Option 1: Order received before noon
– Delivery time up to four (4) workding days
Option 2: Order received in the afternoon or on Fridays
– Delivery time up to five (5) working days
- Attempt will be made to meet the estimated delivery time quoted at the time of the order, but we cannot be held responsible for any delay, which may be subject to variation beyond our control.
iii. You are responsible for checking the condition of the goods delivered and must highlight any issues to the delivery team when the goods are delivered and note them on the ‘Delivery Acceptance Form. Please notify our delivery agents of any damage to property or to the goods that you believe may have occurred during transportation and handling of order. You may send your report in writing or by email with photographic evidence within 48 hours of delivery. We shall not consider any claims made outside this period.
- It is your responsibility to ensure that delivery can be made to the address that you specified. You should ensure that there is an appropriate access to the delivery address, and such access must allow for a van to reach the delivery address.
- We request that an adult be present at the time of delivery for reception of the goods.
vi. If delivery cannot be made due to an incorrect address, a re-delivery may be proposed for an additional fee of Rs 500. We shall contact you to arrange for a new delivery date.
Our deliveries are scheduled during weekdays and a confirmation will be given to you at the time of purchase. Our delivery team will endeavour to call you at least one hour before arriving at your address.
8. Cancellations
We do not accept cancellations except due to unforeseen circumstances and at the discretion of the Management.
9. Products or Services
We endeavor to ensure that the information provided on the products are accurate. Where a depiction or image of a product/packaging is shown to the buyer, the parties hereto accept that such depiction or image is representative in nature only.
All products displayed on our website are subject to availability. We will inform you by email if a product you have ordered is not available.
We reserve the right without prior notice to withdraw or cease any or all the products on our website.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
All photos on the website are non-contractual. We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.
10. Liability
We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. Intellectual Property
Grays Inc. Ltd owns or is an authorized user of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on the site and all other intellectual property appearing on or contained within the site including but not limited to the page design and layout and the source code. Any unauthorized use of any materials contained on the website may violate copyright laws and trademark laws. You are welcome to print hard copies of material from the site solely for your lawful, personal and non-commercial use. All other copying in whatever form, whether electronic, hard copy or any other format or use for commercial purposes without our prior written consent, is prohibited. All other rights are reserved.
12. Privacy
Your privacy is critical to us. We respect your privacy and comply with the applicable Data Protection laws with regard to your personal information.
– We are a data controller of the personal data we process in providing the goods to you;
– We process that personal data to enable the commercial transactions between the client & Grays Inc. Ltd. only
– We will comply with our obligations imposed by the Data Protection Act;
– Before or at the time of collecting personal data, we will identify the purposes for which information is being collected;
– We will only process personal data for the purposes identified;
– We will respect your rights in relation to your personal data; and
– We will implement technical and organizational measures to ensure your personal data is secure.
For any enquiries or complaints regarding data privacy, you can e-mail us at customerservice@grays.mu
13. Safety sanitary precautions
COVID-19 has changed the world and our way of life overnight. And in these uncertain times, it is even more important for businesses like ours to stay in business; to continue to provide goods and services for our communities. We are following recommendations from the World Health Organization (WHO) as we strive to help protect our customers and our delivery agents.
As such, we have taken a variety of actions, including:
- Educating delivery agents about the virus and sharing resources on how to keep the workplace clean;
ii. Encouraging team members to use good hygiene practices, including frequent handwashing;
iii. Sanitizing our delivery goods;
iv. We are closely monitoring our delivery agents’ health and seek immediate medical attention should they develop flu-like symptoms;
v. Any delivery agent who reports or displays flu-like symptoms will be asked to stay home;
vi. To prevent spread of COVID-19 during deliveries, delivery agent shall maintain a social distancing of one (1) meter.
14. Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
15. Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
16. Your Personal Information
Please see our Privacy Policy to learn about how we collect, use, and share your personal information.
17. Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
We do not undertake to update, modify or clarify information on our website, except as required by law.
18. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable
to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
19. Indemnification
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.
20. Entire Agreement
The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.
21. Waiver
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
22. Headings
Any headings and titles herein are for convenience only.
23. Severability
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
